Workshop Supervisor

The Workshop Supervisor is responsible for the management of workshop staff, and ensuring all matters relating to mechanical services are achieved.

• Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
• Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
• Assist all Technicians and Apprentice Technicians in the diagnosis of mechanical problems
• Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently
• Upon completion of normal repairs and/or service inspect and test machinery with the Technician who completed the job to ensure the equipment has been repaired and/or serviced in accordance with the customer’s instructions and manufacturers guidelines
• Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
• Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
• Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
• Control and set workshop behavioral standard
• Maintain staff morale
• Advise all new and existing staff of workshop policies and procedures and adherence to these policies and procedures
• Set a regular workshop cleaning schedule highlighting employees specific duties
• Make suggestions to management for improvements to the Mechanical Service Department’s operations
• Maintain a well trained workforce and supervise in-house training as required
• Ensure the development and progress of all apprentices
• Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance
• Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner
• Assist in the coordinating after hours call outs and the weekly on call roster.

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• Class 1 journeyman
  
• Sound knowledge of workshop procedures
• Excellent diagnostic skills
• Proficient computer skills
• Clean Class 2 driver's licence
• Work experience in the similar position will be added advantage